This Privacy Policy describes how Shippinglot LLC ("we", "us") collects, uses, and discloses information when you use our website, our web-based fulfillment platform, our API, and our services (collectively, the "Services").

1. Information We Collect

• Account Data: Name, company name, email address, phone number, and billing information.
• Platform Data: Data regarding your inventory, orders, customers (end-buyers), and suppliers.
• Usage Data: Log files, IP addresses, browser type, and API interactions.
• Cookies: We use cookies to manage sessions and user preferences.

2. How We Use Your Information

We process your data to:

• Provide, operate, and maintain our fulfillment services and software.
• Process and ship orders to your end-customers.
• Sync inventory and order status with third-party marketplaces.
• Bill for services and prevent fraud.
• Comply with legal obligations (e.g., customs declarations).

3. Data Sharing & Third Parties

We do not sell your personal data. We share data only with:

• Carriers: (e.g., UPS, FedEx, USPS) to facilitate delivery.
• Service Providers: Cloud hosting (AWS), payment processors (Stripe), and customer support tools.
• Legal Authorities: When required by law or to protect our rights.

4. International Data Transfers

Shippinglot is based in the United States. If you are accessing our services from the EU/EEA, UK, or other regions, note that your data may be transferred to and processed in the US.

5. Data Security

We employ enterprise-grade security including encryption in transit (TLS 1.2+) and at rest (AES-256), Multi-Factor Authentication (MFA), and regular security audits to protect your data.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact our Data Protection Officer at privacy@shippinglot.com.

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